New
SwiftCX Agent Assist
AI replies, summaries, and guidance—built by real support leaders
Installs
10+
Works with
Support
Developer
SwiftCX
About this app
Built by support leaders. For support leaders.
SwiftCX Agent Assist lives in the Zendesk agent workspace as a sidebar app. It reads the full ticket thread and leverages your knowledge base to deliver the right assistance—instantly.
Draft Once. Send Confidently.
- Generate accurate, on-brand replies using ticket context + KB articles + playbooks
- Deliver consistent, high-quality responses across every agent
- Agents review, edit, and send — your team stays in control
40 Messages. 4 Seconds.
- Instantly summarize any ticket into: issue, steps taken, current status
- Create wrap-up notes in seconds
- Configure for handoffs, escalations, or QA reviews — no copy-pasting
Your Best Agent. For Every Agent.
- Surface clear next steps from your KB and playbooks automatically
- Give new agents instant access to institutional knowledge
- Provide experienced agents with a reliable second opinion
Your KB, Actually Used.
- Unified search across articles and playbooks in one query
- Use @mentions to reference content — AI retrieves the right docs instantly
- No tab-switching, no digging
Data Privacy & Security
SwiftCX takes security and privacy seriously.
- SOC 2 Type II Certified — Independently audited for security and reliability
- HIPAA Compliant — Safeguards for protected health information
- Encryption — Data encrypted in transit (TLS/HTTPS) and at rest
- No Data Sharing — Never used to train models or shared externally
- Data Minimization — Only accesses active ticket context; no unnecessary storage
Read our Privacy Policy
About SwiftCX
SwiftCX is a customer experience platform built for modern support teams. We believe support software should be created by people who understand the realities of running support.
Learn more at swiftcx.com
App details
How to install
Getting Started
Step 1: Create your SwiftCX account
Sign up at app.swiftcx.com/signup
Our team will provision your account and notify you as soon as it's ready
Step 2: Connect Zendesk
Log in to SwiftCX and go to the Connections page
Connect your Zendesk instance
- Click Create Webhook — this automatically sets up real-time ticket syncing (no technical setup required)
Step 3: Enable SwiftCX Agent Assist in Zendesk
Open Zendesk Admin Center and locate the SwiftCX Agent Assist app
Click Authenticate and log in with your SwiftCX account
The Copilot will appear directly in the ticket sidebar once connected
You're all set — your agents can start using AI Copilot right away.
Need help? Visit swiftcx.com to schedule a quick setup call.
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