The Required fields for Agents app allows you to, quite simply, make the fields, that are required when closing a ticket, required when an agent creates or edits a ticket.
Simply install this app, and any field marked required when an agent solves a ticket, is now required when an agent creates a ticket!
This app works with Ticket Forms, but NOT with the Conditional Fields App!
We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.
This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.
We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also help companies implement and optimize Zendesk. We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions.