Many companies have a listing on Google Maps with their Google My Business location. Listings on Google Maps are shown in multiple Apps and on many places within the Google platform. Google Maps is a very well known locations for your customers to leave their reviews (both positive and negative). Also Google is often proactively requesting reviews from users after for an example navigating to a location earlier that day.
Google My Business is the centralised platform for businesses to manage the listings on Google Maps. For an example for retail businesses with one of multiple locations. Often businesses only a few people have access to such reviews with Google Maps which results in very long resolution times on reviews. With the Google My Business integration all reviews are directly arriving in Zendesk and depending on the routing rules of your business the review can directly be answered from Zendesk without opening Google My Business separately.
Now with support for Questions and Answers!
The first week is on us! After installing your free 7 days trial will start so you can tryout this application without any worries.
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