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Round Robin

Round Robin is a service that automatically assigns tickets to the agents in a round robin fashion.

(14)
Preview image of app
Preview image of app
Preview image of app

Round Robin app is a ticket assignment automation for Zendesk

Features:

  • Round robin assignment
  • Agent ticket queue limiting
  • Queue prioritization
  • Rule based ticket routing
  • Reservation and escalation
  • Manage agent's availability by work schedules
  • Manage agent's availability from Zendesk interface
  • Unassign or reassign tickets when an agent is unavailable
  • Assign all tickets from the same requester to one agent

Click here to learn How it works

App details

Works with
support
Ticketing System
Author
Serge Mak
Version
4.0
Price (USD)
Free

What people are saying

5.0

(14)

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