Round Robin app is a ticket assignment automation for Zendesk

Features:

• Round robin assignment
• Agent ticket queue limiting
• Queue prioritization
• Rule based ticket routing
• Reservation and escalation
• Manage agent's availability by work schedules
• Manage agent's availability from Zendesk interface
• Unassign or reassign tickets when an agent is unavailable
• Assign all tickets from the same requester to one agent

Click here to learn How it works