Tired of supporting each of your retail channels separately? ChannelReply integrates your Amazon, eBay, Back Market, Shopify and Walmart messaging into Zendesk. Never lose a customer in the shuffle again!
ChannelReply makes it simple to answer marketplace messages in Zendesk. No more opening new tickets for every message or watching your replies bounce back. No more scrolling through screens of pointless text. ChannelReply threads conversations into tickets, cleans up clutter, and delivers your messages reliably.
The ChannelReply app shows all your crucial buyer and order data beside each ticket, including:
Buyer Name – Item Title – SKU – Order ID – Amount Paid – Shipping Address – Order Status – Amazon Delivery Level – eBay Buyer Checkout Message – Back Market Payment Method – Shopify Shipping Fee – Walmart Fulfillment Option – Much More!
In addition to answering messages, you can use the ChannelReply app to perform actions without leaving Zendesk:
We're happy to help you get all your important system notifications from Amazon, eBay, Back Market, Shopify and Walmart. Never miss a new order, return, A-to-z claim, cancellation or escalation. Please note that notification types available vary by marketplace.
Send replies without breaking strict marketplace rules. Set ChannelReply to automatically remove specific text like links, contact info and promotions from your replies. Plus, build a unique signature for each marketplace account you connect to make sure you're always on-brand.
Enable your customer service team to harness the awesome power of Zendesk macros and business rules to:
Make multichannel support pain-free. Create a ChannelReply account at https://www.channelreply.com/sign-up to begin your free trial, or visit our homepage at https://www.channelreply.com/ to learn more.