Diversity, equity, & inclusion

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6 tips for creating more inclusive surveys

Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…

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7 ways to reduce bias in conversational AI Article

7 ways to reduce bias in conversational AI

You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…

Empathy circles: from a moment to a movement Article

Empathy circles: from a moment to a movement

Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe

Caroline Criado Perez on systemic data bias that counts women out Article

Caroline Criado Perez on systemic data bias that counts women out

Years ago, I read an article explaining that most objects that appear solid aren’t; they are,…

What’s my job again? On returning from parental leave Article

What’s my job again? On returning from parental leave

The first time I left on parental leave, my company had just been acquired. As a…

Inclusive leadership has never been more imperative Article

Inclusive leadership has never been more imperative

As our nation struggles with and rallies around a re-awakening of racial injustice that has been…

Values with action: how Zendesk will continue to do better Article

Values with action: how Zendesk will continue to do better

Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.

What companies gain by hiring veterans Article

What companies gain by hiring veterans

Few of us can begin to imagine life in the military if we haven’t ever served.…

Why being an accomplice is better than being an ally Article

Why being an accomplice is better than being an ally

There’s a four-letter word that gets a lot of love, that it’s fine to say in…