Vestwell empowers human agents to do their best work

Vestwell, a modern fintech platform that powers workplace savings programs, has made Zendesk the core of its customer service operation, supporting phone, email, and chat interactions all in one place. In this video, Jon Mark, Chief Operating Officer at Vestwell, shares how Zendesk has helped the team bring "order to chaos" by streamlining support operations and enabling faster, more precise answers for customers. By removing manual tasks and repetitive admin work, Zendesk empowers agents to focus on what humans do best: delivering personal, empathetic service. For Vestwell, Zendesk isn't just a platform—it's a partner in building a happier, more efficient experience for customers and employees alike.