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Retail and ecommerce

In retail and ecommerce, speed and clarity matter at every step. Here are some strategies and automation tips for reducing effort and improving resolutions.

Retail and ecommerce

Seneste historier

AI in e-commerce

AI in e-commerce

AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.

AI
How e-commerce brands use conversational AI

How e-commerce brands use conversational AI

No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.

AI customer service
Top 5 retail trends

Top 5 retail trends

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital and hyper-personalisation.

Research and trends
Thriving during peak seasons with AI

Thriving during peak seasons with AI

Gather insights on how to augment the capabilities of your agents and elevate your CX strategy with our whitepaper, created in partnership with Retail Gazette.

AI
elevating customer experience with Zendesk AI

elevating customer experience with Zendesk AI

Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.

AI
Reimagining the future of retail

Reimagining the future of retail

Covid-19 has changed the retail landscape across Europe. It's not just how people buy, that has changed, though; it's what they buy. Take a look at how we're reimagining the future of retail.

What retailers miss in digital CX

What retailers miss in digital CX

How can retailers create personalised customer experiences online? And what do you need to know to keep up with your customer expectations? Read on for our top tips.

Customer experience
Future-oriented CX technology investment

Future-oriented CX technology investment

Discover why leading businesses are focusing on customer experience and how to drive intelligent CX tech investment growth in your business.