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AI-first service. Catered to humans.

Customers and employees are more than interactions, they are human. Give them faster, more personalised experiences using AI trained in the art of customer service.

A man smiles and makes heart shapes with his fingers. Behind him is a large cabinet filled with colourful sneakers. A screenshot placed on top of the image shows a customer service interaction where an AI-powered bot is automatically processing a sneaker return.

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Zendesk Relate 2024

The future of CX is here. We invited big thinkers to think bigger at Relate, where we announced our latest products: AI Agents, Agent Copilot, Workforce Management, Quality Assurance and next generation AI features.

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Artificial intelligence

Complete your CX with AI

Amaze customers, support your team and transform your business with Zendesk AI—the complete AI solution for customer experience.

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AI-powered bots

Make room for AI Agents

Meet Zendesk AI Agents, the most autonomous bots in CX. They know how to work alone and alongside your human agents.

Explore AI Agents

Workforce Engagement Management

Maximise team performance

AI-powered Zendesk Workforce Management and Quality Assurance optimise team productivity, and elevate your service.

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Zendesk for Service

Perfect the customer experience

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Personalise all conversations

“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalised experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story

Take your support personally

For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

Return on investment


Maximise your ROI

You will save time and money with Zendesk. Do not take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on investment over three years.

  • Improve time to value

    Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.

  • Reduce effort per ticket

    Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.

  • Keep costs low

    You do not need a developer army to start using Zendesk or an influx of agents to keep using it. Efficiency and automation are fixed features.

286%

Average ROI

Customers achieved over three years

$20

Million

Net present value customers reached over three years

2

Months

Time it took for customers to receive payback

Our awards

Recognised by leading industry leaders

Award: G2 Leader Winter 2024Award: G2 Top 50 Customer Service Products Best Software Awards 2024Award: G2 Top 50 AI Products Best Software Awards 2024Award: G2 Top 100 Software Products Best Software Awards 2024

Join the best

Powering 100,000+ of the best customer experiences

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