At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our support tickets. We wrote a guide to help you develop some creative strategies to leverage Zendesk automations (and other features) so your IT team can provide excellent internal support. Learn how to use:
- Triggers to automatically CC the whole IT team if a ticket is high priority
- Tags to auto-assign tickets based on form conditions
- Macros to save time
- Slack channels for updates
- Automated reminders
- Internal notes on a ticket
- Problems to link similar incidents and manage them together