Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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30 customer success interview questions you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

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Inbound vs. outbound call centres: What is the difference? Article

Inbound vs. outbound call centres: What is the difference?

Learn what makes an inbound call centre and outbound call centre different and how they can benefit your business

What is a customer success manager? responsibilities + job description Article

What is a customer success manager? responsibilities + job description

Does your company have a customer success manager? If not, you are missing out. Here is how this role can help your organisation.

10 customer experience KPIs for 2021 and beyond Article

10 customer experience KPIs for 2021 and beyond

It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.

Why customer service training matters: a guide to better service Article

Why customer service training matters: a guide to better service

Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.

Customer support: Definition, skills, importance, and tips Article

Customer support: Definition, skills, importance, and tips

Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.

Providing great social media customer service

Providing great social media customer service

What is social media customer service? Social media customer service is offering support through social channels,…

How to structure your customer service department Guide

How to structure your customer service department

What does a successful customer support team look and feel like? How can companies deliver good…

How to start a call center (without breaking the bank) Article

How to start a call center (without breaking the bank)

What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.