Messaging and live chat software
Deliver rich conversational experiences
Add messaging to your web, mobile, and social channels so customers can reach you instantly
Complete messaging solution
Meet customers where they are
Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalized and engaging interactions. With Zendesk, get messaging right out of the box or fully customize it to meet your needs.
Automation and AI
Self-service starts with bots
Use built-in automation to help customers get the answers they need without using an agent—no code required.
Web, mobile, and social messaging
Stay connected on any channel
Add messaging and live chat to your website or mobile app, and leverage customer presence on social apps like WhatsApp or Facebook to deliver instant support without repetition. Provide live chat support for your customers, or continue the conversation when it’s convenient for them.
Agent workspace
All interactions in one place
Customer conversations and information live in a centralized workspace so agents get all the context they need to help customers. They can switch channels and add or subtract bots as needed.
Customization tools
Make messaging your own
Proactive messaging
Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.
Third-party integrations
Enable customers to self-serve from within the conversation with rich messaging integrations such as live location maps or custom bots.
Group messaging
Connect all parties to make interactions run more efficiently.
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication of our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”
Lawrence Fong
Group GM IT and Digital, Cathay Pacific Airways
