Customer Metrics That Matter

Customer metrics that matter

Metrics help us track how well we perform in our primary customer service mission: achieving and maintaining high customer satisfaction. To achieve this mission, we need to define important metrics and collect data!

In this report we'll tell you all about:

Measuring customer relationships
Measuring agent and team performance
Measuring employee happiness
Analysing your metrics and improving your scores

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First name

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Last name

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Work email

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Country

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Phone number

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Job title

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Company name

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Number of employees

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Department

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