Onepilot makes Customer Care Outsourcing simple and flexible. Onepilot empowers e-merchants with a fully flexible solution to handle all or part of their customer support. We provide a 100% human, instant and 24/7 answer to your end-users. Powered with Onepilot tech, our native french, english, german and spanish native agents turn into support heroes and efficiently solve all kinds of tickets for our clients, across all channels: chat, mail, phone or social networks.

Onepilot platform offers agents simplified access to knowledge, driven by AI, and a unified work environment with popular tools integrations allowing agents to perform refunds, track orders, and other tasks in a few clicks.

With this Zendesk application, you can manage your Onepilot journey directly on Zendesk.

Features currently offered:

• Quality check management: follow and apply quality check on tickets done by Onepilot

Many other features are coming soon!