Birdie for Chat

Birdie addon for former chat versions

(6)

Install this addon only if you are using a former chat version. Make sure you have already installed Birdie main app named « Screen Recording & CoBrowsing by Birdie» before installing this addon


Birdie (formerly Zest) is trusted by 1600+ support teams.

Resolve tickets with zero back-and-forth, while delivering an outstanding support experience. Here is how:

SCREEN RECORDING
  • Request Screen Recordings from your customers. Instead of making users explain an issue via text or live call, give them the option to record it.

  • Send screen recordings to you customers.

  • Request screen recordings as followup actions in your Intercom bots.

  • Birdie SDK. Allow your customers to launch Birdie recorder from any specific button, link or element in your product and receive recordings on Zendesk

COBROWSING
  • Start CoBrowsing sessions either to resolve a complex issue or guide the way. See your customer's screen, draw on, request control.
Some extra highlights:
  • End users don't need to download anything.

  • View end users' console logs

  • Custom branding

  • Customer stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score (read more at birdie.so).


For support, visit our Help Center or contact us at support@birdie.so

App details

Works with
Chat
Installs
50+
Author
Birdie Team
Version
1.0.9
Price (USD)
Free to install
See pricing details

Apps install directly into your account

What people are saying

5.0

(6)

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