Fullview helps you cut support time in half and get context on customer issues with cobrowsing and session replays.
And you can now bring that functionality straight into Zendesk with this integration.
Initiate a cobrowsing call with your users in the channels you already use to communicate with them. Solve issues collaboratively without having to leave your app or download anything. Gain control of a user’s screen, navigate within your app, complete steps and submit forms on their behalf.
Want to understand what a user experienced in-app before they reached out to you? Watch recordings of their latest user sessions directly in Zendesk to see exactly what they did in your product and if they encountered any bugs or issues.
Need to troubleshoot? No need to ask your users to explain or send screenshots. With Fullview, you can see real-time console information like user steps, errors and warnings during a cobrowsing call or while watching a session replay.
Installation only takes a few minutes and your users won’t have to download anything.
Fullview is fully GDPR compliant and all user data is stored within the EU, so you can ensure maximum safety and compliance while solving support tickets.
Get started today to solve issues faster and more efficiently. Learn how to install Fullview.
Need help? Contact us at firstname.lastname@example.org