Dialpad is business communications, simplified. Connect agents, customers, and Zendesk tickets all in one modern phone system.
Note: This integration is available with Zendesk Talk - Partner Edition to Dialpad Pro and Enterprise customers (see zendesk.com/talk/pricing and dialpad.com/pricing for details).
Dialpad Phone System Overview:
- Intuitive User Experience: Consumer-like usability on any device, built by the founders of Google Voice.
- One Global Platform: Single interface for voice, video, messaging, and meetings for your entire company—available in 60+ countries.
- Rapid Deployment Engine: Spin up new support centers, IVRs, and remote agents instantly with modern cloud architecture.
Zendesk Integrations Overview:
- Faster dialling: Place calls directly within Zendesk, no desk phones or additional apps needed.
- Automatic ticket creation: Zendesk automatically turns calls and voicemails into tickets for easy record keeping and issue resolution at the end of the call.
- Integrated customer data: View customer information and ticket history inside Dialpad, and even create tickets directly from the Dialpad apps.
Download our Zendesk Data Sheet to learn more.