Shredder

Automated suspended ticket processing

(22)

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Automated suspended ticket processing

Overview of possibilities with Shredder

With the overview of the suspended tickets

You'll be able to:

  • Delete suspended tickets
  • Recover suspended tickets
  • Manually add tickets to recover or delete queue
  • See if and which suspended tickets are going to be automatically processed
  • View the body of the text in a better way (this will make your life so much easier)
  • Automatically recover suspended tickets from a support address
  • Automatically recover suspended tickets and set a requester
  • Add a tag and/or an internal comment to show ticket was recovered

With the automatic processing rules you'll be able to:

  • Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on sender, recipient, subject, content, cause or message ID
  • Process suspended tickets in the background (so you can move on with your day)
  • Recover suspended tickets from a support address

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Sparkly, Amsterdam, the Netherlands.

Check out our website too

App details

Works with
support
Ticketing System
Author
Sparkly
Version
2.19
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Free

Never pay a thing

Up to 10 rules

Includes
✔ Bulk recovery
✔ Bulk deletion

Support
• Access to Help Center
• Email Support

Professional

Free 7-day trial, then $29.00 per month

Up to 250 rules

Includes
✔ Bulk recovery
✔ Bulk deletion
✔ Automated processing
✔ Advanced recovery ¹

Support
• Access to Help Center
• Email Support

¹ Recover 'received from support address'

Enterprise

Free 7-day trial, then $49.00 per month

Up to 5000 rules

Includes
✔ Bulk recovery
✔ Bulk deletion
✔ Automated processing
✔ Advanced recovery
✔ Search & filter view
✔ Complex rule conditions
✔ Rules tags
✔ Rules stats ¹

Support
• Access to Help Center
• Email Support

¹ Sunshine required

What people are saying

5.0

(22)

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