Shredder

Automated suspended ticket processing

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Automated suspended ticket processing

Overview of possibilities with Shredder

With the overview of the suspended tickets you manage more

Features

  • Bulk delete suspended tickets
  • Bulk recover suspended tickets
  • Manually add tickets to recover or delete queue
  • See if and which suspended tickets are going to be automatically processed
  • View the body of the Suspended ticket in a better way (this will make your life so much easier)
  • Automatically recover suspended tickets from a support address
  • Automatically recover suspended tickets and set a requester
  • Add a tag and/or an internal comment to show ticket was recovered
  • Create custom lists by Brand or Support Address
  • Search and filter in Suspended Tickets

Processing rules

  • Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on sender, recipient, subject, content, cause or message ID
  • Process suspended tickets in the background (so you can move on with your day)
  • Recover suspended tickets from a support address

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing. Manage your ticket suspensions in Zendesk Support.

Built by Sparkly. 7 day free trial included. Free for sandbox accounts.
Sparkly, Amsterdam, the Netherlands.

Check out our website too

App details

Works with
Support
Installs
500+
Author
Sparkly
Version
3.1
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Free

Never pay a thing

Up to 10 rules

Includes
✔ Bulk recovery
✔ Bulk deletion

Support
• Access to Help Center
• Email Support

Team

Free 7-day trial, then $49.00 per month

Up to 100 rules

Includes
✔ Bulk recovery
✔ Bulk deletion
✔ Automated processing
✔ Advanced recovery ¹

Support
• Access to Help Center
• Email Support

¹ Recover 'received from support address'

Professional

Free 7-day trial, then $79.00 per month

Up to 250 rules

Includes
✔ Bulk recovery
✔ Bulk deletion
✔ Automated processing
✔ Advanced recovery
✔ Search & filter view
✔ Complex rule conditions
✔ Rules tags
✔ Rules stats

Support
• Access to Help Center
• Email Support

Enterprise

Free 7-day trial, then $129.00 per month

Up to 5000 rules

Includes
✔ Bulk recovery
✔ Bulk deletion
✔ Automated processing
✔ Advanced recovery
✔ Search & filter view
✔ Custom lists (per group)
✔ Complex rule conditions
✔ Rules tags
✔ Rules stats

Support
• Access to Help Center
• Email Support

What people are saying

5.0

(22)

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