Automated suspended ticket processing

Overview of possibilities with Shredder

With the overview of the suspended tickets you manage more

Features

• Bulk delete suspended tickets
  
• Bulk recover suspended tickets
  
• Manually add tickets to recover or delete queue
  
• See if and which suspended tickets are going to be automatically processed
  
• View the body of the Suspended ticket in a better way (this will make your life so much easier)
  
• Automatically recover suspended tickets from a support address
  
• Automatically recover suspended tickets and set a requester
  
• Add a tag and/or an internal comment to show ticket was recovered
  
• Create custom lists by Brand or Support Address
  
• Search and filter in Suspended Tickets
  

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Processing rules

• Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  
• Auto recover, delete or skip (for manual decision making)
  
• Process on sender, recipient, subject, content, cause or message ID
  
• Process suspended tickets in the background (so you can move on with your day)
  
• Recover suspended tickets from a support address
  

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing. Manage your ticket suspensions in Zendesk Support.

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