Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Now you can call & receive calls directly from Zendesk using ZIWO! This smooth integration enables any team to engage more with clients and helps them focus on their customer support tasks, sales, and any other interaction with customers. Agents don’t have to login or navigate multiple interfaces anymore, now they can stay on ZENDESK while ZIWO acts behind the scenes.
Change the way you connect with customers within Zendesk by using ZIWO easy phone calling!
Deliver customers with personalized support by viewing a customer's contact history and details before jumping on a call.
Transfer your call to a queue or to an agent after you answer an inbound call or make an outbound call, and at the same time, the associated ticket automatically will be opened.
Make conference calls in which you’ll be able to talk to 5 or more people at the same time.
After ending a call, all related details & activity will be logged directly into Zendesk call history, and also you can view call logs via the smart dial-pad.
An active link to the call recordings will show up on the “Views” section, also you can find the call recording on the “Customers” section in ZENDESK.
A Click to Call button will be placed next to the customer's phone number, so you can call your customers directly from the ZENDESK, and also you can call back customers immediately.
Receive and view all incoming calls smoothly with a call pop showcasing all incoming calls within your Zendesk account.
Call history and voice recordings to get integrated immediately into a new ticket for better traceability.
Agent Statistics: The agents can now access their live performance statistics. If the agent has a clear idea about his performance, you can let him know he’s on the right track.
Select Preferable Language in which agent prefer, whether its in English or Arabic! All of ZIWO's components are in Arabic now!
The smart dialer allows agents to make outbound calls to any phone number. All you need is to choose the country and dial the number directly.
Search within Zendesk contacts easily.
Create new contact smoothly by entering the contact's first name, last name, email, and phone number.
Add notes to your client profiles to keep track of their preferences.
Change Your Status so the team can also view your status (Available, On Break,), so they always have the current system status at their fingertips.