This extension is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more at https://www.zendesk.com/pricing.
160+ international numbers: Be where your customers are. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
70+ advanced call center productivity features: Click-to-call, workflow automation, and real-time data synchronization are just a few of the many features that will take your call center to the next level.
Pricing: CloudTalk offers state-of-the-art call center functionality at an SMB-friendly price. Plans start at $25 per month per user with no minimum commitment. You can start a free demo without your credit card details.
With two-way data synchronization, all your data is centralized: you can easily access client history without leaving the window you’re working in. The setup couldn’t be easier: in just a few clicks your Zendesk+CloudTalk integration is ready to go — no IT experts needed.
When a customer calls, their Zendesk profile pops up instantly in CloudTalk’s interface, so you have all information at your fingertips before and during the call. Once it’s terminated, Cloudtalk logs all relevant information into the caller’s customer profile automatically. This includes call date, duration, the assisting agent’s name and a full call recording.
With the CloudTalk + Zendesk integration, you can add customizable tags to your caller’s profile either during or after the call. These tags can help you categorize customers by their level of interest in your product, location in your sales funnel or anything else that might be useful for your business.
With fully configurable automation tools such as virtual assistants, call flow designer, dialers and auto-SMS, your customer support teams can reduce the busywork and skyrocket their productivity.
CloudTalk automatically logs important data like average caller wait time, maximum wait time, average abandoned call rate, and more. Each inbound and outbound call is automatically logged as a ticket in Zendesk (including voicemails, abandoned, and missed calls).
And be sure to take advantage of our flagship Smart dialer feature. Instead of manually entering each contact’s phone number, our click-to-call extension converts all numbers into a clickable format. And with Smart Dialer, you can move these contact to a queue, and let the machine dial all your contacts in order, at a pre-scheduled time. Getting a client on the line has never been easier!
Wanna see our Smart dialer in action? Check out this video.
Workflow automation uses triggers to help you optimize your call center’s business processes. For example, CloudTalk+Zendesk users often set up automatic follow-up messages as soon as they terminate inbound and outbound calls with a given tag. You can set up message automation for things like order confirmations and payment reminders, too. The best part? All messages sync automatically, so you can view clients’ messaging history in both CloudTalk and Zendesk.
Check out the video below for a quick tutorial of some of our 70+ advanced call center productivity features:
Apps install directly into your account