Capsule is a simple but powerful CRM for keeping track of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.

• Share one set of contacts for your business across sales and support
• Know who said what and when, by including emails and notes in the history of a contact
• Get a sales pipeline dashboard that tracks sales opportunities, value and when to follow-up
• Ensure follow-up by creating tasks about customers and opportunities that can be shared with co-workers
• Create custom fields that help track, categorize and list data in ways that suit your business

Capsule integrates with Zendesk so that you can see a complete view of interactions that a lead or customer has had with your business across sales and support activities

• See and create Zendesk tickets right inside a contact's page in Capsule
• See and create a Capsule contact from within a Zendesk ticket