This app will allow agents working on tickets to collaborate and view any cloud or on-premise data all from within Zendesk. That’s right – Popdock creates a virtual integration to any type of data without moving the data.
Greater visibility for faster resolutions and improved customer satisfaction
- Get more visibility on relevant customer data, on Zendesk ticket pages.
- Enable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from their Zendesk view.
- Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel.
- Stay up to date on the status of the account and customer with the ability to view, update and create tickets, with a live connection to Zendesk.
- Connections can be set up to view data from ‘any’ system, such as your ERP,eCommerce platform, payment gateway, shipping carriers, and more.
- Customizable views allow for showing data from a custom SQL database and from a cloud-based ERP system in one Sidebar.
- Run actions on specific data, i.e., updating a CRM account, eCommerce Order or ERP system.
Popdock can help you easily connect to systems like Salesforce, HubSpot, Pipedrive, Dynamics Business Central, Dynamics GP, Dynamics NAV, Dynamics SL, NetSuite, Quickbooks, Acumatica, Dynamics 365 Customer Engagement, Zoho, SQL Server, MySQL, Xero, Azure Data Lake, Braintree, Stripe, Magento, Shopify or other REST based webservices.
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