View, create or update Zendesk tickets within Teams
Receive real-time notifications on tickets within Teams
Deploy Answer Bot in Teams to enable self service
See a personalized view of ticket activity in Teams
Get real-time notifications on tickets based on status, priority, type, or updates within any Teams channel or DM
Add internal notes and public replies, or update ticket fields
See personalized views of ticket lists in Teams with a pre-installed view of personal open and closed tickets for all users
Import Zendesk ticket views for agents, organized by tabs
This integration is commissioned and funded by Zendesk and provided by SoftServe.
Zendesk has worked with customers to gather feedback and requirements, and played an active role in the design of the product.
SoftServe builds, maintains, and supports this integration and your use is governed by the agreement provided by SoftServe.
Please contact SoftServe for any integration questions and support.
SoftServe provides reliable ongoing customer support, following best practices and industry standards
Infrastructure and cloud environment compliant with best security practices
Application monitored 24/7/365
1 business day SLA for support responses
We’re actively collecting and incorporating feedback on the product and would welcome your views about anything that’s working well or could be improved. Please submit your feedback here.