Primary Phone Picker allows Zendesk Agents to update a requester's primary phone number. If an end-user has multiple phone numbers listed, only the 'first number' can be sent SMS. This app displays all phone numbers associated with a requester in the right-hand side of a ticket. Selecting a number and submitting temporarily removes and then restores your phone numbers in the correct order, placing the chosen number first.
The cost is a one-time charge. There are no additional costs. Feedback and suggestions are welcome!
Apps install directly into your account