Zendesk App Install

Click Install above and select the Zendesk tenant you wish to install to.
After install, select if you want to restrict this app to any user/group/role within your organization.
Now let's move on to enable their ability to securely collect sensitive text

API Authorization

Click here to view instructions for creating an API Token. First, go to your Zendesk API admin section. From here you will first need to make sure “Token access” is enabled.
Now, you need to click Add API Token, give it a description of “Virtru Secure Share” and click Copy to store that token in your clipboard.
Finish the API Authorization step by clicking Save and then click this link to securely share this token with the Virtru Secure Share team.

In the “Encrypted Message” section of this link be sure to include the following information:

The API token you just created.
The email address associated with your Zendesk Full Admin account.
The Zendesk tenant you wish to enable this for. Your tenant is your Zendesk subdomain. For help determining your subdomain, please view this article.

Our staff is now going to process your request and you will receive an email with confirmation or additional tasks. This can take anywhere from 1-2 business days.
Your users are now all set to both securely share and request sensitive information from anyone without ever leaving Zendesk!

Don't forget to send out the following training documentation to your users!

If you encounter any trouble during this process, please email us at: support@virtru.com

Virtru Secure Share