Ever wondered how your agents could start a fast and secure remote support session directly from a Zendesk ticket? Look no further: GoTo Resolve is now available in Zendesk to do just that.
Dazzle your customers by how fast your agents can resolve their problems during an instant screen-sharing session. Use the GoTo Resolve App in Zendesk to start a one-click support session that makes all your customers happy. When the support session ends, notes and recordings are automatically pulled into the Zendesk ticket for record-keeping purposes. No need to use yet another system to manage remote support sessions. Mind-blowing, right?
Not a GoTo Resolve customer yet? Sign up for a free trial. From a Zendesk ticket, your agents can initiate an instant online support session with a single click to access and control a customer's PC, Mac, Android, or iOS device.
Provide Integrated Remote Support
Raise Productivity and Revenue
GoTo Resolve for Zendesk makes it easier and faster to support your customers, helping you drive productivity and increase revenue. Way to make a good ticketing system great.
Improve Customer Satisfaction A quick glimpse into your customer's issue during a remote support session makes your agents superheroes. Tackling issues quickly increases first-contact resolution rates and enhances customer satisfaction.