EvaluAgent

Newcastle Upon Tyne, United Kingdom
EvaluAgent provides everything you need to evaluate, coach and engage agents. Use AI to automatically evaluate every Zendesk ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows

EvaluAgent provides everything you need to evaluate, coach and engage agents. Use AI to automatically evaluate every Zendesk ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows

Reduce operational costs, increase sales, and deliver an enhanced customer experience by super-charging your quality assurance programme.

EvaluAgent is packed with all the features you need to drive improvements in your operation:

  • Quality Management
  • Reporting & Analytics
  • Calibration
  • Coaching & Feedback
  • Agent Engagement
  • Integrations with CRM, Web chat and ticketing providers

Our Zendesk Integration! With our Zendesk integrations you can now;

  • Automatically pull tickets from Zendesk in to EvaluAgent ready for your users to evaluate.
  • Once evaluated, you can view this data from within Zendesk Support!
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Regions
Global
Partner type
App Developer

Apps we've built

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