SupportOps

New York City, United States | 55 projects | 3 certifications
SupportOps is a top-rated Advanced Implementation Partner specializing in building beautiful experiences in Zendesk. Our team of Zendesk Support Certified Experts is dedicated to helping small and medium businesses improve response times, optimize reporting, and deflect tickets.

Because we work exclusively with Zendesk products, we're able to offer simple, affordable pricing. We're also committed to delivering quick results by using a process that was designed and perfected by the Zendesk Professional Services team. With over ten years of experience in customer service and operations, we're confident that we'll deliver solutions that your end-users, agents, and administrators will love.

How we improve respose times:

  • Automatically assign conversations to the teams that are best fit to handle them
  • Surface the most important conversations through automatic ticket prioritization

How we optimize reporting:

  • Increase the use of custom fields and forms to improve data gathering
  • Automatically categorize tickets based on conversations with end-users
  • Design SLA policies (internal goals) that help identify areas of improvement

How we deflect tickets:

  • Build a help center that looks and feels like your website
  • Send article recommendations or auto-responses to requests that can be solved in one touch

If you don't want to waste another minute trying to implement Zendesk on your own, check us out at getsupportops.com!

Accreditations

Badge: Advanced Implementation Partner
Icon
Services offered
Implementation
Design/Guide Theming
CX Consultant
Training
Regions
North America
Western Europe
Partner type
Implementation Partner
Theme developer

What people are saying

5.0

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