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Achieve a unified customer view

Integrate Salesforce and Zendesk for a unified view

Achieve a unified customer view without settling for a second-rate service solution. Seamlessly integrate Zendesk - the #1 AI service platform - with the Salesforce ecosystem. Unify data and take action using prebuilt apps, low-code tools, and robust APIs.

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Sales and support teams collaborating through a unified Salesforce and Zendesk integration dashboard.

How Zendesk + Salesforce Work Together

Integrated service with a shared view

Personalize every customer interaction

Empower agents with instant access to real-time Salesforce data within Zendesk tickets—delivering personalized, context-rich customer experiences that break free from monolithic, siloed platforms.

Boost collaboration across teams

Break down department silos by enabling sales and support teams to seamlessly share the latest customer and case data in their preferred tools - driving faster resolutions and unified customer journeys.

Simplify complex enterprise workflows

Easily connect and manage multiple Salesforce and Zendesk instances with a streamlined admin experience, easily automating complex workflows that are hard to manage on legacy systems.

Native Zendesk for Salesforce integration

Integrate service & sales with a powerful out-of-the-box integration

Data syncing between Salesforce and Zendesk updating customer profiles automatically.
A Salesforce user viewing Zendesk support tickets within their Salesforce dashboard.
Dashboard showing multiple Salesforce and Zendesk instances connected seamlessly.
Agent refreshing Salesforce data in Zendesk and admin dashboard showing API usage alerts.
Unified admin dashboard for managing multiple Salesforce and Zendesk integrations.

Automatically synchronize Salesforce Accounts, Contacts, Leads, and Cases with Zendesk Organizations, Users, and Tickets so that agents view up-to-date customer profiles in one place.

Data syncing between Salesforce and Zendesk updating customer profiles automatically.

Custom Zendesk and Salesforce integration

Build tailored workflows connecting sales and service

Visual of a no-code workflow automation builder connecting Zendesk and Salesforce actions.
Screenshot of a drag-and-drop app builder interface creating a custom Zendesk app.
Developer working with Zendesk and Salesforce APIs on code editor screens.
Team collaborating with partner experts on Salesforce and Zendesk integration solutions.

Zendesk’s no-code Action Builder equips teams with prebuilt connectors, customizable actions, and integrated AI so agents can automate complex resolutions across Zendesk, Salesforce, and any external system.

Visual of a no-code workflow automation builder connecting Zendesk and Salesforce actions.

Customer stories

Rain

20%

CSAT improvement

25%

Increase in SLA adherence

“We’re a Salesforce business, so all of our sales data is in there. Our CRM data is in there. We needed tightly coupled integration and that knocked a couple of platforms off the list really quickly.”

Dave Stott

Customer Development Manager at Ideagen

Read customer story

Unlock the power of Zendesk Platform

Build and customize seamless customer experiences

Zendesk Platform provides the tools to tailor and extend your customer service workflows. Connect data, automate processes, and deliver personalized experiences that grow with your business.

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Additional resources

Frequently asked questions

It connects Zendesk Support with Salesforce, enabling teams to share customer data and streamline workflows. This helps support and sales teams collaborate more effectively.

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