Guides and e-books

Customer service philosophy

You need an actionable customer service philosophy to provide great service. Here’s how to create one that stands out and a free template to get started.

Omnichannel support

Your customers expect omnichannel support. Download this free guide to learn how to provide the best omnichannel customer experience strategy today.

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

Cut customer costs in financial services

Learn how to lower costs without sacrificing your customer experience.

Zendesk Marketplace Guide

Give your customer service team a boost with prebuilt apps and integrations

How to use Zendesk for HR

The ROI case for omnichannel support

Why are companies going omnichannel and what sets the companies apart from everyone else? The answer: Improved efficiency, better support, a larger ROI.

Five signs it’s time to switch from Freshdesk to Zendesk