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Zendesk insights

Data-driven insights and expert perspectives on how AI is shaping customer and employee experience.

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Resolution is the only customer service outcome that matters

Resolution is the only customer service outcome that matters

If your AI is closing tickets but not solving problems, it’s doing more harm than good.

Meet the Zendesk Resolution Platform: powered by our network of AI Agents

Meet the Zendesk Resolution Platform: powered by our network of AI Agents

The Zendesk Resolution Platform is more than just speed – it ensures AI delivers accurate service resolutions.

cx-trendsetters

cx-trendsetters

Businesses fully embracing AI are outpacing their peers, setting new benchmarks in customer satisfaction, retention and growth. Now’s the time to join them.

Change enablement

Change enablement

Learn how to enable progress and deliver change effectively, without slowing teams down or increasing risk.

Technical debt management

Technical debt management

Technical debt is the future cost of taking code shortcuts. Learn how to identify and manage it for more stable software delivery and lower long-term costs.

Accelerate your CX in 2026: A 5-step AI readiness checklist

Accelerate your CX in 2026: A 5-step AI readiness checklist

Based on our experience working with thousands of CX leaders, we’ve identified five essential steps to get your operations AI-ready.

The quantifiable impact of Zendesk AI

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.

Zendesk Insights
Community tip: how to set a reminder on a ticket

Community tip: how to set a reminder on a ticket

Learn how to use customised ticket fields and automations to set a reminder on a Zendesk ticket. This Zendesk community tip is brought to us by Colin Piper.