Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.
Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Reach new heights with better customer experiences. Get our top tips and expert advice.
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
Sales revenue is a key metric to monitor. Learn how to use the sales revenue formula so you can gauge your company’s continued viability and forecast more accurately.
Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.
Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.
Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.
Guides, research, and more
Get expert tips to build your business after the holiday rush.
Learn six best practices for creating great retail customer experiences.
Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.
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Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.
Learn how IT asset management can boost productivity, performance, and customer and employee experiences.
In this guide, we explore how financial services companies can transform their CX while reducing costs.
How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.
Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.
Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.
Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
The terms lead, prospect, and opportunity are often thrown around interchangeably, but they shouldn't be. This guide covers the differences, best practices, and more.
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a proposal that helps you close more deals.
Follow this guide to learn all about sales invoices, including how they work, key elements, and steps to creating your own.
In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.
Learn everything you need to know about digital sales and why they are important for your business.
Follow this guide to learn more about what a BDR is, what business development representatives do, and why they’re important for sales teams.
Read our ultimate guide on white space analysis, its benefits, and how it can uncover new opportunities for your business today.
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
Employee satisfaction is the goal of every company. But how do you know if you’re fostering and sustaining it? Here’s what truly matters to employees.
Here's how IT leaders can deliver exceptional customer and employee experiences.
Get up to speed on employee experience best practices for the future of work.