How AI can make an immediate impact for retailers this holiday season
Article | 3 min read

How AI can make an immediate impact for retailers this holiday season

Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.

Service

Fall for these new integrations
Article | 7 min read

Fall for these new integrations

Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

How to create seamless conversational customer experiences
Article | 6 min read

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

How to take airline CX out of a holding pattern
Article | 5 min read

How to take airline CX out of a holding pattern

Reach new heights with better customer experiences. Get our top tips and expert advice.

How CX helps healthcare SMBs earn healthy bottom lines
Article | 5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.

Sales

What is outbound sales? Guide to best practices and strategies
Article | 10 min read

What is outbound sales? Guide to best practices and strategies

Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.

What is sales revenue? Ultimate guide on how to calculate it
Article | 9 min read

What is sales revenue? Ultimate guide on how to calculate it

Sales revenue is a key metric to monitor. Learn how to use the sales revenue formula so you can gauge your company’s continued viability and forecast more accurately.

100+ catchy sales slogans and taglines that customers will love
Article | 9 min read

100+ catchy sales slogans and taglines that customers will love

Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.

The 35 best pieces of sales advice for 2022 from sales experts
Article | 9 min read

The 35 best pieces of sales advice for 2022 from sales experts

Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.

Culture

A healthier outcome: A CX Moment with Inovalon
Article | 4 min read

A healthier outcome: A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.

World Humanitarian Day: It takes a village
Article | 5 min read

World Humanitarian Day: It takes a village

Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

Pride month ends, the action continues
Article | 6 min read

Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

Urban Alchemy uses Zendesk to help heal homeless communities
Article | 6 min read

Urban Alchemy uses Zendesk to help heal homeless communities

Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.

Guides, research, and more

5 ways to maintain brand loyalty beyond the holidays

5 ways to maintain brand loyalty beyond the holidays

Get expert tips to build your business after the holiday rush.

The ultimate guide to CX in retail

The ultimate guide to CX in retail

Learn six best practices for creating great retail customer experiences.

Why financial institutions need to invest in personalization now

Why financial institutions need to invest in personalization now

Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.

Latest stories Page 2

What is transactional selling, and how does this approach work?
Article | 8 min read

What is transactional selling, and how does this approach work?

Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.

5 ways that IT asset management improves customer and employee experiences
Article | 5 min read

5 ways that IT asset management improves customer and employee experiences

Learn how IT asset management can boost productivity, performance, and customer and employee experiences.

Why financial services companies need to invest in CX now

Why financial services companies need to invest in CX now

In this guide, we explore how financial services companies can transform their CX while reducing costs.

The ultimate guide to CX in fintech
Article | 4 min read

The ultimate guide to CX in fintech

How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.

How leading healthcare organizations are transforming patient and employee experiences

How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.

How to build a customer referral program in 2022 (+ examples)
Article | 20 min read

How to build a customer referral program in 2022 (+ examples)

Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.

The future of sales is connection
Article | 3 min read

The future of sales is connection

Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.

No sweat, new integrations are in
Article | 6 min read

No sweat, new integrations are in

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Lead vs. prospect vs. sales opportunity: What’s the difference?
Article | 10 min read

Lead vs. prospect vs. sales opportunity: What’s the difference?

The terms lead, prospect, and opportunity are often thrown around interchangeably, but they shouldn't be. This guide covers the differences, best practices, and more.

Why fintechs need to deliver superior digital customer service right now
Article | 6 min read

Why fintechs need to deliver superior digital customer service right now

What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.

How to write a killer sales proposal (examples and best practices)
Article | 13 min read

How to write a killer sales proposal (examples and best practices)

A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a proposal that helps you close more deals.

What is a sales invoice? Complete guide on how to create one
Article | 10 min read

What is a sales invoice? Complete guide on how to create one

Follow this guide to learn all about sales invoices, including how they work, key elements, and steps to creating your own.

State of Sales 2022

State of Sales 2022

In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.

What are digital sales and why are they important for business?
Article | 8 min read

What are digital sales and why are they important for business?

Learn everything you need to know about digital sales and why they are important for your business.

What does a business development representative (BDR) do?
Article | 11 min read

What does a business development representative (BDR) do?

Follow this guide to learn more about what a BDR is, what business development representatives do, and why they’re important for sales teams.

What is white space analysis? The ultimate guide to addressing unmet customer needs
Article | 10 min read

What is white space analysis? The ultimate guide to addressing unmet customer needs

Read our ultimate guide on white space analysis, its benefits, and how it can uncover new opportunities for your business today.

How ecommerce brands use conversational AI to reduce customer effort
Article | 6 min read

How ecommerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

What is employee satisfaction? +10 ways to improve it
Article | 9 min read

What is employee satisfaction? +10 ways to improve it

Employee satisfaction is the goal of every company. But how do you know if you’re fostering and sustaining it? Here’s what truly matters to employees.

Forrester report: Successful Digital Transformations Focus On Three Core Elements

Forrester report: Successful Digital Transformations Focus On Three Core Elements

Here's how IT leaders can deliver exceptional customer and employee experiences.

What is employee experience? Guide for the future of work
Article | 10 min read

What is employee experience? Guide for the future of work

Get up to speed on employee experience best practices for the future of work.