AI-powered resolutions for every interaction

Speed matters! Zendesk Contact Center is designed for fast, effortless deployment. With minimal setup, businesses can be up and running in no time, maximizing their Zendesk investment from day one.

While Zendesk Voice is ideal for smaller teams that require fewer  intensive high-volume contacts, Zendesk Contact Center is built to meet the needs of  larger, more complex service operations. It adds enterprise-grade voice, advanced routing, outbound campaigns, and core contact center capabilities to the resolution platform, making it a complete CCaaS solution rather than just voice as a channel.

Yes. It’s built on AWS infrastructure (Amazon Connect), delivering the same core capabilities, reliability, and scale used by the world’s largest enterprises, supporting 158 countries, 40+ Tier-1 carriers, and 99.9% uptime SLAs.

Because it’s built into the same Zendesk platform your teams already use, agents can onboard quickly and stay productive without learning new tools. AI handles note-taking, summarization, and after-call work automatically, while real-time guidance and QA insights keep performance high. The result is a faster, simpler, and more efficient experience where agents spend less time managing systems and more time resolving customer issues.

Zendesk Contact Center is compliant with GDPR, HIPAA, SOC2 Type II, and supports data residency controls for voice recordings. Customers in healthcare, finance, and government rely on Zendesk for its security-first architecture.

Legacy vendors offer powerful contact center capabilities. However, we understand that AI has laid a new foundation for contact centers without the same limitations of voice technology. We differentiate ourselves by blending those same capabilities with what we already do best as a partner. Zendesk Contact Center replaces traditional complexity with AI-powered simplicity, offering a unified platform that’s faster to implement, easier to manage, and ready to scale globally.