- Turn your Google Play reviews into tickets within Zendesk Support
- Address reviews where customers express real support issues
- Increase your efficiency by leveraging views, macros, and triggers
We’ve made it easy to receive and reply to user reviews of your Google Play app or game directly inside Zendesk Support, an environment built to scale customer engagement. By replying to reviews, you can directly engage your users to understand their feedback. Prospective users might also be more likely to install your app if they see that you are engaged and responsive.
Learn more about distributing your app or game on Google Play: https://developer.android.com/distribute/index.html
Read our documentation for setting up Google Play reviews as a channel: https://support.zendesk.com/hc/en-us/articles/219111337