Customer service and time tracking working together in harmony. Quickly track time on each ticket, and understand where the time is going. This is time tracking for your Zendesk done right.
START AND STOP YOUR HARVEST TIMER DIRECTLY IN ZENDESK
Track time straight from your tickets in Zendesk by using the Harvest timer or entering duration. The ticket ID and title will auto-populate into the Harvest notes field. Harvest Projects and Tasks will be remembered on each ticket.
QUICKLY ACCESS YOUR HARVEST ACCOUNT FROM ZENDESK
The Harvest for Zendesk app has a quick link to your timesheet so that you can view the time you’ve tracked with one click. You can also view the total time tracked to a ticket directly in Zendesk.
REPORTING AND INVOICING
Utilize Harvest’s insightful reporting to see where your team’s time has been spent. All time tracked from Zendesk will have a quick link back to the Zendesk ticket in Harvest. Create invoices in Harvest to collect on your Zendesk support time.
Installation of the Harvest application is simple. Go to the Apps Marketplace under the Admin panel in Zendesk. Find the Harvest app and click the Install button.
Once installed, refresh your page and your Harvest time tracking application will be ready to go. If you’re logged into your Harvest account in the same browser, it’ll pick up your credentials. If not, you’ll have to enter your Harvest web address, email, and password.