More than just a round robin app for Zendesk
Save time. Crush your SLAs. Build a better customer experience with the Routing app teams love.
- Round robin, load-balanced assignment
- Assign based on agent schedules
- Agent capacity
- Daily limits
- Queue prioritization
- Prioritize by SLA or any field
- Out of office workflow
- Skills-based routing
- Real-time routing
- Same agent (sticky) routing
- Distribution ratio for groups
- Dedicated support for organizations
- Agent availability (total online time) reporting
- Pull assignment with Playlist Button
How it works
For an overview and setup instructions, see our quick start guide.
Try it for free
Sign up today for a 14-day free trial. Apply coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.
Built by Playlist. Always free for sandbox accounts.
Last updated on December 12, 2021.