Customer expectations are changing—shoppers want instant answers to their questions at any time of the day. More importantly, they expect their interactions with customer service teams to lead to a resolution. No friction, no bumps.
Technology is changing, too. AI has never been more available, and bots are more sophisticated than ever before. That’s why businesses are looking for ways to introduce bots in customer conversations.
In this guide, we explore how companies of all sizes can leverage bots powered by Zendesk with Flow Builder. This click-to-configure tool allows anybody to build a bot without needing to know any code (or train a language model).
The full guide includes:
Different use cases for bots that tie together support, sales, and marketing
Insights into how bots and AI can help service teams scale—without adding headcount
Success stories that show how bots and automation improve agent efficiency and customer satisfaction