Customer expectations are changing—shoppers want instant answers to their questions at any time of the day. More importantly, they expect their interactions with customer service teams to lead to a resolution. No friction, no bumps.
Technology is changing, too. AI has never been more available, and bots are more sophisticated than ever before. That’s why businesses are looking for ways to introduce bots in customer conversations.
In this guide, we explore how companies of all sizes can leverage bots powered by Zendesk. Click-to-configure tools allow businesses to craft conversations to fit any use case, while generative AI makes it possible for customer conversations to flourish. No need to know any code or train a language model. Since we’ve already done the heavy lifting, you can start creating amazing customer service bots to serve your business’s unique needs—straight out of the box.
The full guide includes:
Different use cases for bots that tie together support, sales, and marketing
Insights into how bots and AI can help service teams scale—without adding headcount
Customer success stories that show how bots and automation improve agent efficiency and customer satisfaction