Zendesk insights

The unified foundation: Preparing your contact center for agentic AI

Stop patching your legacy stack. A unified AI ecosystem is what your contact center needs to stay ahead.

Why our AI partner ecosystem matters more than ever — and what we're doing to protect it

Zendesk achieves ISMAP authorization in Japan

We are enabling secure CX and AI innovation for our Japanese customers.

The quantifiable impact of Zendesk AI Solutions

See how the Zendesk AI helps organizations deliver measurable outcomes across the entire resolution lifecycle in our latest report from Nucleus Research.

Ditch the IVR: How Voice AI turns frustration into resolution

Replace the grind of static menus with the ease of conversational AI.

The contact center’s next chapter is agentic

The strategic roadmap for contact centers is changing dramatically, and there's three major shifts you need to be aware of.

7 key CX metrics every startup should track

From CSAT to AI-driven efficiency, the essential metrics that help lean teams prove impact and scale smarter.

Meet the Zendesk Resolution Platform: Powered by our network of AI Agents

The Zendesk Resolution Platform is more than just speed—it ensures AI delivers accurate service resolutions.