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Article
4 min read
Why CX Champions must continue raising the bar on excellent customer service
You’ve built a powerful support organization, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
Article
4 min read
Rising to the top—these CX leaders are up for solving complex service challenges
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
Article
4 min read
Emerging into CX leadership—steps to take now to avoid costly fixes down the road
Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.
Article
Early on the path to CX success? Here’s why the up-front investment is worth it
Customer service agents overwhelmed? No visibility into real-time data? Weak personalized service? You may be a CX Starter.
Article
7 min read
A treat for your team: New integrations
Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Article
7 min read
Fall for these new integrations
Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Article
5 min read
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Article
2 min read
Top 3 things retailers are missing in digital CX
How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
Article
5 min read
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
Article
7 min read
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
Article
5 min read
A+ integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
6 min read
No sweat, new integrations are in
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
5 min read
Incoming: Hot, fresh integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.
Article
3 min read
Rain or shine, new integrations are in season
No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
8 min read
Welcome to the CX community: A 5-step guide for new members
Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Article
7 min read
The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
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