Customer service trends

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

Latest stories Page 9

Why customer service is so important to online shoppers Article

Why customer service is so important to online shoppers

Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…

Article

3 customer service lessons from Disney

Providing the world-class service Disney theme park is known for is not simply a matter of…

Article

Turning Difficult Moments into Positive Customer Experiences

What’s the Secret to Providing a World Class Customer Service Experience Article

What’s the Secret to Providing a World Class Customer Service Experience

What is world class service? World class service is defined as vastly exceeding customers’ expectations and…

Tip of the week: adding the feedback tab to your Facebook Page Article

Tip of the week: adding the feedback tab to your Facebook Page

With our current Facebook integration, you are able to capture both wall posts and private messages…

White Paper

One face of the brand customer support

Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…

White Paper

The Customer Service and Social Media Revolution

Customer service organizations face increasing amounts of pressure to deliver better service over a broader range…

The holiday satisfaction slump: keeping holiday customers happy Article

The holiday satisfaction slump: keeping holiday customers happy

Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…

Improvements in search for more intelligent self-service Article

Improvements in search for more intelligent self-service

Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…

Infographic: best in practice Article

Infographic: best in practice

Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…

S*** Support Agents Say Article

S*** Support Agents Say

We know, we know: the S**** People Say meme is on its last leg. Who can…

Article

Infographic: Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay

No one relishes the thought of having to phone up a support agent to have their…

Article

Customer experience is more important than advertising (Infographic)

It's never been more important to invest in customer service and the customer experience.

The history of customer support Article

The history of customer support

There was a time when customer support meant you told a shop owner your issue with…

Article

Things Real People Don’t Say About Your Customer Support

Inspired by the witty folks behind Things Real People Don't Say About Advertising and Things Real People Don't…

Don’t Keep Your Customers Waiting Article

Don’t Keep Your Customers Waiting

Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…

Article

Retailers Get the Gift of Social Media for the Holidays

Savvy retailers this holiday season are taking advantage of the millions of consumers now using social…

Article

The Struggle Over Social Media Strategies Around Customer Service

Service organizations are looking to deliver customer service and support through multiple channels, such as contact…

Article

Social studies: A business-to-consumer social media report card

When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…

Article

Newark, NJ Wins Worst Airport Award

With the holiday season upon us and TSA staff authorized for groin checks, it’s time to…