Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 9
Article Infographic: self-service for mobile consumers
Mobile devices arent just for phone calls, SMS, and emails anymore. As our latest infographic illustrates,…
Article Infographic: keeping up with Twitter
For many, companies using Twitter to interact with customers might seem like a given; there are…
Article Infographic: best in practice
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…
Article Infographic: Evolution of Phone Support
On a scale of 1 to 10, one being “please, anything but that” and 10 being…
Article The music we hold to
Whether its a long-forgotten Christopher Cross melody, a sweet smooth jazz sax solo, or a rollicking…
Article S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
Article Infographic: Social Media and the Future of Customer Support
It started out as a way to stalk everyone in high school you ever crushed or…
Infographic: Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay
No one relishes the thought of having to phone up a support agent to have their…
Customer experience is more important than advertising (Infographic)
It's never been more important to invest in customer service and the customer experience.
5 Tips for Startups to Get Their Customer Support Strategy Up and Running From Day 1
Today, Zendesk is teaming up with startup accelerator MassChallenge to help early-stage entrepreneurs grow and succeed.…
Bad News Travels Fast: Why Social Media Needs to Be a Part of Your Support Strategy
A new study by loyalty-marketing company COLLOQUY proves the truism that consumers are more likely to…
How We Got Forbes.com Hip on Groupon’s Customer Support
Everyone wants to know how Groupon does it. How it’s managed to acquire more than 25…
Article The history of customer support
There was a time when customer support meant you told a shop owner your issue with…
Self-Service Support: Are You Doing It Wrong?
Customer self-service certainly has its advantages: customers can find answers they need regardless of call center…
Things Real People Don’t Say About Your Customer Support
Inspired by the witty folks behind Things Real People Don't Say About Advertising and Things Real People Don't…
Infographic: The Cost of Bad Customer Service
There’s not a soul out there who doesn’t have at least one juicy story to tell…
Don’t Keep Your Customers Waiting
Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…
Retailers Get the Gift of Social Media for the Holidays
Savvy retailers this holiday season are taking advantage of the millions of consumers now using social…
Twicket contest was actually twicket school
On November 18th, we released our new Zendesk for Twitter integration, which allows Zendesk help desks to…
The Struggle Over Social Media Strategies Around Customer Service
Service organizations are looking to deliver customer service and support through multiple channels, such as contact…