Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 9
Article Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
3 customer service lessons from Disney
Providing the world-class service Disney theme park is known for is not simply a matter of…
Article What’s the Secret to Providing a World Class Customer Service Experience
What is world class service? World class service is defined as vastly exceeding customers’ expectations and…
Article Tip of the week: adding the feedback tab to your Facebook Page
With our current Facebook integration, you are able to capture both wall posts and private messages…
One face of the brand customer support
Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…
The Customer Service and Social Media Revolution
Customer service organizations face increasing amounts of pressure to deliver better service over a broader range…
Article The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
Article Improvements in search for more intelligent self-service
Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…
Article Infographic: best in practice
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…
Article S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
Infographic: Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay
No one relishes the thought of having to phone up a support agent to have their…
Customer experience is more important than advertising (Infographic)
It's never been more important to invest in customer service and the customer experience.
Article The history of customer support
There was a time when customer support meant you told a shop owner your issue with…
Things Real People Don’t Say About Your Customer Support
Inspired by the witty folks behind Things Real People Don't Say About Advertising and Things Real People Don't…
Article Don’t Keep Your Customers Waiting
Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…
Retailers Get the Gift of Social Media for the Holidays
Savvy retailers this holiday season are taking advantage of the millions of consumers now using social…
The Struggle Over Social Media Strategies Around Customer Service
Service organizations are looking to deliver customer service and support through multiple channels, such as contact…
Social studies: A business-to-consumer social media report card
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…
Newark, NJ Wins Worst Airport Award
With the holiday season upon us and TSA staff authorized for groin checks, it’s time to…