Help customers help themselves with a knowledge base, community forum, and more.
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth