Help center
Help customers help themselves with a knowledge base, community forum, and more.
Latest stories
Article
5 min read
How we improved self-service for our customers
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
Article
4 min read
Keep it customer-centric: Self-service tips from Freshly
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth
Article
4 min read
The 3 keys to silo-free, scalable self-service
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
Article
1 min read
What is tier 0 customer support?
Tier 0 support is a great way to help your customers help themselves
Article
3 min read
Support your support with self-service
More than 20% of agent time is spent looking for info, but having a good knowledge…
Article
3 min read
Providing automated self-service where customers (and agents) want it most
As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.
Article
8 min read
The data-driven path to building a great help center
Given the importance of great self-service support, which course should companies take to build out theirs? We turned to the Zendesk Benchmark for answers.
Article
4 min read
Differentiate your brands with unique help center experiences
Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.
Article
3 min read
The dynamic, long-term impact of self-service
Self-service is often considered an end goal for a support organization. In reality, it's much more dynamic, driving long-term efficiencies and customer-first philosophies across the entire business.
Article
2 min read
Tap into the right self-service analytics to measure success
If you're unsure how knowledge management is moving the needle on customer support, let self-service analytics be your guide as you plan for the future
Article
4 min read
How Zendesk customers benefit from self-service
For a deeper dive into the benefits of customers helping themselves, we highlighted five of our…
Article
2 min read
Make self-service easy with the Web Widget
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
Article
4 min read
FAQ-page design: Be savvy about self-service
With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.
Article
1 min read
How video can enhance self-service
The human brain processes video at astounding speeds. Try using it in your support pages.
Article
3 min read
Deliver a seamless online customer experience
In this post, we’ll share how you can stand out from the crowd with a better…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.