Help center

Help customers help themselves with a knowledge base, community forum, and more.

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3 min read

Meet "Copenhagen", Zendesk’s new responsive Help Center theme

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…

Zendesk Products

Article
6 min read

6 steps for measuring self-service success

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…

Article
1 min read

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

Zendesk Products Zendesk Tips

Article
2 min read

Multiple brands, one Zendesk: introducing Multibrand

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…

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Article
8 min read

8 tips for building a thriving help center

Most customers prefer solving issues on their own, but that doesn’t mean they should be left alone. Learn some best practices for building a help center.

Help center software

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