Zendesk Insights

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.

Introducing Answer Bot®

Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base.

Welcome Zopim

We?re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is an easy-to-use, live chat software that we are thrilled to add to our family of products.

Advancing the Resolution Platform to set a new standard for service

Zendesk Women in Leadership: How to overcome imposter syndrome

Following Zendesk’s most recent CX leaders networking event, we hear that women in leadership roles still struggle from moments of self-doubt. Our panellists share their top tips for overcoming this career hurdle that so many women experience.

Capgemini & Zendesk: Transforming employee experience

Capgemini and Zendesk’s partnership delivers HR solutions that make employees feel valued, boosting satisfaction, retention, and productivity across organizations.

Mastering Zendesk Partner lead management

Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.

How Zendesk is winning big with AI

Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.