Build a community with forum software
What is forum software?
Forum software is a platform on which companies create and nurture their online community. The software allows users to start discussions in which community members post questions, answers, comments and solutions about the products and services of the company that hosts the forum. The forum works like an expandable bulletin board that covers topics of most interest to the company's customers.
Zendesk includes software that strengthens customer engagement and connections on a customized, branded platform.
Customers can leave their mark
Rich rewards in content
The right time
Because forums serve as a kind of bulletin board for members, they boost a company's social profile. A good time to implement forums is during ramp-up of social media efforts, when the community is first gaining traction.
The Zendesk solution for building community
Zendesk Guide fosters engagement and deepens connections on a platform that companies can customize and brand as their own. Conversations thrive in Guide, where users can participate in feedback forums, with easy transition from forum posts to tickets in Zendesk Support.Know what your customers are saying.
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There are many ways to learn from and engage with your customers. Keep reading to find out more about forum software!