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AI in customer service
Research and trends
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Customer engagement
Customer retention
Customer engagement
Customer experience: strategies, importance and examples
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Best practices
18 min read
What is a go-to-market strategy? GTM guide 2025 + template
Learn how to use a go-to-market strategy to turn your product concepts into tangible offerings—without chaos or confusion.
4 min read
11 fresh alternatives + synonyms for “happy to help”
Customers want to have genuine conversations with customer service reps. Here are some better customer support phrases than “happy to help.”
Article
12 min read
25+ free chatbot templates to improve your CX in 2025
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
Article
14 min read
88 effective call centre scripts: Examples + template
Leverage our call centre scripts and customizable template to help agents deliver consistent and excellent customer service experiences.
Tools and media
12 min read
How to create customer surveys: 8 tips and examples
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.
Guides and ebooks
1 min read
The playbook for controlling costs with AI
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
Guides and ebooks
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
13 min read
8 great FAQ page examples and how to create your own
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Executive insights
Article
8 min read
Workforce optimisation: The ultimate guide for 2025
Workforce optimisation makes processes more efficient and employees more productive, and gives more flexibility to your bottom line. Learn more about it below.
4 min read
Why CX Champions must continue raising the bar on excellent customer service
You have built a powerful support organisation, an achievement worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
4 min read
Rising to the top — these CX leaders are up for solving complex service challenges
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
5 min read
Early on the path to CX success? Here is why the up-front investment is worth it
Customer service agents overwhelmed? No visibility into real-time data? Weak personalised service? You may be a CX Starter.
Guides, research and more
White Paper
2 min read
How to provide great facebook customer service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Guides and ebooks
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
Popular guides
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Latest stories
9 min read
What is 24/7 support? Definition, benefits & tips
Demand for 24/7 support is almost certainly going to come as your business grows
11 min read
Average handle time (AHT): formula & improvement tips
Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.
150+ catchy sales slogans & taglines to boost sales
Memorable sales slogans and taglines help hook customers. Learn what makes a great one and how to harness its power to accelerate sales with these 150+ examples.
18 min read
What is a go-to-market strategy? GTM guide 2025 + template
Learn how to use a go-to-market strategy to turn your product concepts into tangible offerings—without chaos or confusion.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.
4 min read
11 fresh alternatives + synonyms for “happy to help”
Customers want to have genuine conversations with customer service reps. Here are some better customer support phrases than “happy to help.”
8 min read
Top 22 customer service interview questions and answers 2025
Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.
Profit margin calculator
Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.