FactBranch loads data from your database, spreadsheet or JSON API. Install our Zendesk Chat app to show customer data to your agents when they answer a chat.
Search by email address, phone number or an external ID associated with the visitor.
FactBranch runs your query every time an agent opens a chat to get the freshest data directly from your database. There are no caching or syncing intervals with FactBranch.
FactBranch is also available for Zendesk Support and Zendesk Sell.
Customers love our great support. Have a question before starting your trial? Email email@example.com today.
FactBranch connects to different database engines and people use FactBranch to show PostgreSQL data in Zendesk Chat, connect MySQL or MariaDB to Zendesk Chat or display Microsoft SQL Server data in Zendesk Chat.
You can also connect to Amazon Aurora or Redshift via our MySQL and PostgreSQL integrations; to spreadsheets like Google Docs, connect Zendesk Chat and Google Sheets; and to a compatible JSON API. Coming soon: MongoDB in Zendesk Chat and Zendesk Chat connected to GraphQL.
Apps install directly into your account