Export tickets and attachments from Zendesk with advanced ticket archiving

Knots Ticket Export & Archive simplifies data management by allowing you to export tickets from Zendesk and store them in your SFTP/FTP server or cloud storage. This solution is designed to enhance compliance, provide insights, and optimize storage.

Key Features:

Event-Based Automation: Triggers archiving when tickets meet predefined conditions. Work with macros to solve and export tickets.
Keep original formatting: Converts tickets quickly into PDFs, preserving all data, including internal comments and attachments.
Storage Flexibility: Export tickets and save archives on FTP/SFTP or cloud storage, organized by ticket ID for easy access.
Optimized Zendesk Storage: Option to bulk delete archived tickets from Zendesk to conserve space.

Enhance Data Management and Compliance and Boost Customer Experience

Ensure your record-keeping meets industry standards with a customizable and secure archive solution. Knots provides comprehensive support for data retention, security, and recovery, making compliance effortless.

You can customize the folder in your storage based on data your way - by ticket ID, requester data, etc.

Our solution enables agents to access historical ticket information quickly, improving response times and personalizing customer interactions. Archived data offers insights for continuous improvement, enhancing overall service quality.

Main Benefits of Exporting Zendesk Tickets

Cost Reduction: Reduces the need for expensive hardware and lowers IT expenses.
Quick Setup: It only takes 2 minutes to start with the Ticket Exporter.
Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
Pay per usage and not agents: Pay per request, regardless of your number of agents.
Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.

About Knots

We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:

Ticket Parser
OCR for PDF and Scanned Documents
Shopify Data Sync
API connections
Ticket Exporter & Archive
Ticket Classification
Sentiment Analysis
Ticket Language Detection
Merge Duplicate Tickets
Change Ticket Requester
And more Zendesk Automation

Contact

For more information or any inquiries:
Email: zendesk@knots.io | Web: knots.io

Ticket Export & Archive by Knots

App details

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