Ticket Parser by Knots

Knots parsing app finds and extracts ticket info via regular expressions

Knots ticket parser

Extract IDs or any other info based on a specific pattern and store it in a custom field with the Knots parsing app.

Context info is the key to solve tickets quickly, automate processes and connect Zendesk to backend systems.

How it works

  1. New incoming ticket via Email
  2. Knots parsing middleware searches immediately for the info in the ticket based on the pattern (regular expression)
  3. The ticket is updated in the background via API and the extracted value is stored in a custom ticket field
  4. Optionally a tag is set on the ticket if the value is found. This enables further automation via additional triggers

Watch this short video VIDEO to see the mechanismn at work.

App inquiries

Contact us if you have any questions, comments or feature requests regarding this app.

About Knots

Knots offers you ready-to-go event driven automation modules for Zendesk like

  • Ticket parser via Regular Expressions
  • NLP Ticket classification for contact reasons
  • OCR text recognition from PDFs
  • Webhook based telephony integration
  • GDPR anonymization by keeping reporting data
  • Send ticket data to backend systems with authentication layer e.g. OAuth2
  • Retrieve data from backend systems via API and store
  • etc.

Contact

Mail: zendesk@knots.io | Web: knots.io

App details

Works with
support
Ticketing System
Author
Knots (By Leafworks)
Version
1.0.1
Price (USD)
Free to install
See pricing details

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